Return Policy

At andgreendress.com, we strive to ensure that every shopping experience is smooth and satisfactory. We understand that sometimes things don’t work out, whether it’s a change of mind, size issues, or other concerns. Our Return Policy is designed to offer flexibility and peace of mind to all our customers.

Eligibility for Returns

We accept returns within a specified period from the date of purchase. To be eligible for a return, the items must be in their original condition, unworn, and unwashed. They should also have all original tags, labels, and packaging intact. Items that have been used or altered in any way will not be accepted. We encourage you to inspect your order upon receipt and contact us immediately if you believe any item is damaged or defective.

Return Process

If you wish to initiate a return, please start the process by visiting our Returns page on the website. You will be guided through the steps of completing a return request. Upon approval, we will provide you with the necessary instructions for returning your product. Please note that items must be returned within the return window to be eligible for a refund or exchange.

Refunds and Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, your refund will be processed to the original payment method. Depending on your financial institution, it may take a few business days for the refund to appear in your account.

If you prefer to exchange your item for a different size or color, please ensure that the requested product is available in our inventory. If the exchange is approved, the new item will be shipped to you as soon as possible.

Exceptions

Some products may be ineligible for return due to their nature. These include items that are final sale, such as certain accessories, undergarments, or items with specific hygiene considerations. Additionally, we do not accept returns on customized or personalized items.

Please note that we reserve the right to refuse returns that do not meet our guidelines or if the item has been damaged due to misuse or improper care.

Defective or Damaged Items

In the unlikely event that you receive a defective or damaged item, we sincerely apologize for the inconvenience. Please contact us immediately upon receiving the item so that we can resolve the issue. If the item is confirmed to be defective or damaged, we will arrange for a replacement or full refund, depending on your preference.

International Returns

If you are returning an item from outside the country, please be aware that international return policies may vary. We advise that you check with the return department for specific guidelines on international returns. Rest assured, we aim to make this process as simple and convenient as possible for all of our customers, no matter where they are located.

Customer Service

We are committed to providing exceptional customer service. If you have any questions or need assistance with the return process, please don’t hesitate to contact us. Our team is here to help ensure that your experience with andgreendress.com is nothing short of excellent.